Contact Us
At Casino New Brunswick, we strive to provide exceptional customer service and support. If you have any questions or concerns about our games, services, or policies, please don't hesitate to reach out.
Our dedicated team of experts is available to assist you during our operating hours. You can contact us through various channels to find the one that best suits your needs.
Unfortunately, live chat support is not explicitly mentioned in our source material as being available for customers.
While we don't have an email address listed specifically for customer inquiries, you can try contacting us using the phone number provided under "Phone" later on this page. Please note that response times may vary depending on the complexity of your query and the availability of our team members.
We recommend consulting our FAQ section or help centre (if available) to find answers to common questions about our services, games, and policies. This will not only save you time but also allow us to focus on more complex queries that require direct assistance from our experts.
If you're experiencing technical issues with your account or gaming experience, please contact us using the phone number mentioned earlier or in-person at our venue during operating hours. Our team will do their best to troubleshoot and resolve any problems as quickly as possible.
We take pride in ensuring the security of all player accounts. If you need assistance with account recovery, verification, or have questions about our policies, please don't hesitate to reach out via phone (during operating hours) or in-person at our venue. Our team will be more than happy to guide you through the process.
We strongly believe in responsible gambling practices and offer support services for players who may need assistance managing their gaming habits. Please contact us using any of the methods mentioned above, and we'll direct you to resources available within New Brunswick's provincial framework.
If you have a complaint about your experience with us, please don't hesitate to reach out. We take all feedback seriously and will work closely with you to resolve any issues as quickly as possible. You can contact our venue directly during operating hours for in-person assistance or use the phone number mentioned above.
Our website is accessible via both mobile devices and desktop computers, ensuring that everyone has an equal opportunity to enjoy our games and services from anywhere with internet access.
While we appreciate direct contact methods like calling us during operating hours, you can also reach out through various other means (such as contacting your local lotteries and gaming corporation or visiting a nearby help centre). We'll always try our best to connect you directly to the support team most equipped to handle your question.
We understand that not all players speak English. Therefore, we aim to provide basic assistance in both official languages of Canada: English and French. For more complex queries or comprehensive language support, please consult the relevant local services within New Brunswick.
When reaching out for support, it's helpful to have some information on hand about your issue or query, such as your username (if applicable) or a description of what you're experiencing. This allows us to better assist and ensure that we resolve any issues efficiently.
As mentioned earlier, our FAQ section (or help centre if available) is an excellent resource for finding answers to common questions without needing direct assistance from our team members.
Our dedicated support team is available during operating hours at our venue. If you have a question or concern outside these times, please consider reaching out via email using the contact method provided below (though we cannot guarantee response times).
In rare cases where your issue requires further escalation beyond initial support efforts, please ask to speak with a manager or supervisor on-duty at our venue during operating hours. We're committed to resolving all concerns as quickly and efficiently as possible.
For direct assistance, phone us using the number provided below during our operational hours (listed as available for phone inquiries).
Office References:We operate within a provincial framework with oversight from New Brunswick Lotteries and Gaming Corporation on behalf of the provincial government.
